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Shipping Policy Free shipping and handling via 'UPS Ground' on orders over $75 in the contiguous 48 US States only. For orders under $75 in the contiguous 48 US States, a shipping charge of $7.99 (UPS Ground) applies. For all other shipping methods, applicable shipping charges may apply.  We ship worldwide including Alaska, Hawaii, Puerto Rico, Guam, APO, FPO, and other US military addresses via USPS.  Please note that UPS does not ship to PO Boxes.  For all international orders, the buyer assumes all responsibility for customs duty, brokerage fee, sales tax, or any other related fees, if any, charged by a third party. ____________________________________________________________________________________________ Sales Tax For all orders shipped to addresses within the state of California, the state law requires that we charge the applicable sales tax. ____________________________________________________________________________________________ Product Information (FAQ) What is the difference between a new vs. remanufactured toner cartridge? When purchasing remanufactured cartridges from PrimeToner.com, there will not be any difference in print quality compared to new cartridges. In some cases, a remanufactured cartridge's can yield up to 5% higher. Many new OEM (original equipment manufacturer) cartridges, such as Hewlett-Packard's, are also built from new and used parts. A used cartridge that is going to be remanufactured is first disassembled and inspected for wear. Parts that are damaged or worn are replaced , and other components are cleaned and reconditioned. The cartridge is then reassembled, filled, and tested for proper performance. Ultimately, remanufactured cartridges are generally between 10% and 20% less expensive than a new cartridge, they are better for the environment, and they are quality tested to insure the same performance yield. Are remanufactured cartridges the same as refurbished cartridges? No. Refurbished cartridges are formerly defective cartridges that have been repaired. Remanufactured cartridges worked without malfunction during their previous use. They simply ran out of toner or ink. PrimeToner.com does not sell refurbished cartridges. Know Your Rights as a Consumer (Warranty Protection) The Magnuson-Moss Warranty Improvement Act prevents a printer manufacturer from voiding a printer's warranty because of use of another cartridge manufactured by other than the printer manufacturer. This Warranty Act prevents any company, associate, salesperson, and service technician to deny service or warranty work that would otherwise be covered under the warranty program. MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302 No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if: The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and the Commission finds that such a waiver is in the public interest. For more information on this act, contact the Federal Trade Commission at (202) 326-3128 ***EPA Proclaims Remanufactured Products Are as Good as New*** RECHARGER MAGAZINE DECEMBER 1997 Washington, D.C. - The Environmental Protection Agency recently stated that remanufactured products are as good as new in the May issue of its publication WasteWi$e Update. The publication promotes the benefits of purchasing recycled products, and is distributed to businesses that are WasteWi$e Partners, government agencies and other subscribers. The May issue highlights several different remanufactured products, and specifically describes the benefits and savings that Union Carbide and Ford Motor Company realized by initiating remanufactured toner cartridge programs. “In 1996, Ford estimates it avoided disposing of more than 67,000 pounds of toner cartridges, and saved an estimated $180,000 in avoided disposal costs. Since 1991, Ford has collected more than 332,000 pounds of toner cartridges for remanufacturing and saved $1.2 million in the process,” the article states. The 12-page publication also defines “remanufacturing,” and contrasts the benefits of remanufacturing and recycling. Guidelines for choosing a toner cartridge supplier is included. The article concludes that remanufactured and reused products are far more beneficial than recycled products. “WasteWi$e partners have also discovered that introducing remanufactured toner cartridges slowly (e.g., through pilot programs) allows them to build support for remanufactured cartridges and work out any kinks in the program,” the article states. According to the EPA web site, WasteWi$e partners commit to increasing their purchase and consumption of products that are recycled or remanufactured. The program is entirely voluntary and membership is free. Copies of the May issue are available by calling the EPA at (800) EPA-WISE, and further information about WasteWi$e is available on the EPA website at www.epa.gov. ____________________________________________________________________________________________ Technical Support PrimeToner.com technicians are available to answer your questions on toners and cartridges. You can email your questions to support@primetoner.com. For a quick reference, we summarized some common troubleshooting solutions. ¨ Check all cables. ¨ Check power is turned on. Turn off power and wait 10 sec, then turn power back on. ¨ Check selection of printer in computer Settings / Add Printer. ¨ Check printer software. Toner Cartridge ¨ Leave toner cartridge in package until use. ¨ The shelf life of cartridge in a sealed package is approximately 2-3 years. ¨ The shelf life of cartridge in an opened package is approximately 1 year. ¨ Do not expose toner cartridge to direct light for an extended period of time. ¨ If toner gets on clothing, wipe off with dry cloth and wash in cold water. Hot water sets toner in fabric. ¨ To economize toner cartridge, select the Econo-Mode option in printer properties settings. Please note, this setting will reduce print quality. Fading or light areas on printed page. Redistributing toner in cartridge will optimize usage. 1. Open printer and remove toner cartridge. Cover toner cartridge with a sheet of paper to limit exposure to light. 2. Gently shake toner cartridge from side-to-side to redistribute toner. 3. Reinsert toner cartridge into the printer. If the print remains light, install new toner cartridge. Changing Toner Cartridge 1. Remove old toner cartridge from printer. 2. Remove new toner cartridge from package, and gently shake it from side-to-side to distribute the toner evenly within cartridge. Remember to cover toner cartridge with paper to limit exposure to light. 3. Bend tab on right side of cartridge to break loose. 4. Pull tab until tape is completely removed from cartridge. 5. Insert toner cartridge into printer. Be sure cartridge is set firmly. 6. Close printer door. Printer is ready for use.　 Cleaning It is not recommended to clean toner cartridge area on frequent basis. 1. Before cleaning printer, turn printer power off, and wait for printer to cool. 2. Open printer and remove toner cartridge. Do not touch the black sponge transfer roller inside printer. This may cause damage to printer. 3. Use dry, lint-free cloth to wipe residue from paper path area and toner cartridge cavity. 4. Reinsert toner cartridge and close printer door. 5. Turn power back on. Printer is ready for use. Types of paper For best results, use conventional 20 lb (75 g/m 2 ) paper. Make sure paper is in good condition without tears, dust, curls or bent edges.   Problem Paper Solution Poor print quality or toner adhesion. Problems with feeding. Too moist, too rough, too smooth, or embossed; faulty paper lot. Try another kind of paper, between 100-250 Sheffield, 4-6% moisture content. Dropouts, jamming, curl. Stored improperly. Store paper flat in moisture-proof packaging. Increased gray background shading. Too heavy. Use lighter paper. Excessive curl. Problems with feeding. Too moist, wrong grain direction or short-grain construction. Use long-grain paper. Print using the straight-through output path. Jamming, damage to printer. Cutouts or perforations. Do not use paper with cutouts or perforations. Problems with feeding. Jagged edges. Use good condition paper. ____________________________________________________________________________________________ PrimeToner.com 7921 Western Avenue, Suite B, Buena Park, CA 90620 (800) 545-8480